We are looking for Customer Service Lead to join our team and provide the best service to our customer

SKILL AND EXPERIENCE

• Team leader experience: 2 years, team size: 3
• Must have experienced in Retail, F&B chain, and Entertaintment (Cinema, playground…) or service companies.
• Enperienced in manage & develop Hotline system, CRM/ Loyalty Program & Platform
• Experienced with e-commerce is a plus ( take care sale online channel: facebook, zalo OA)
• Monitor and improve processes to improve KPIs, customer experience, and work productivity of CS team
• Supervise all the feeback form CS team to customer to make sure approriate with business
• Proactive at solve problem, collaborate with other groups / departments to achieve business goals
• Develop tracking report for business requirement (monthly and by request)
• Forecast of daily workload and peak time, mange working shift
• English required

Expected to have: (i) an enthusiastic team player style with a strong drive to create a positive work environment; (ii) strong interpersonal skills to maintain good internal and external relationships; (iii) customer-oriented and growth mindset; and (iv) entrepreneurial mentality and “Never Give Up”.

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• 7.5-hour work day, Mon to Fri
• Provide training to develop our employee‘s knowledge and skills (Internal training)
• Benefits for special holidays (Birthday, Marriage, Women’s Day, Tet Holidays, Mid-Autumn, Newborn babies, International Children‘s Day…)
• Company trip and Year-End party every year
• Social, sports and several team building activities
• Young, friendly and international working environment
• Modern working conditions and entertainment facilities at the office

Let’s Join Us!